Sometimes the lowest paid and least senior people in a company are the most important to its success.  How do we know when to treat them like kings and when to send them out to pick up our dry cleaning?  Actually, it is pretty easy.  By Henry Fitzhugh Camp, February 13, 2011

At first glance these two seem to be the same thing.  After all, both are measurements about how well you support customers and yet, they are quite different.  By: Henry Fitzhugh Camp, December 24, 2010

Too much investment in inventory is wasted.  And, most of it is unnecessary.  If you need to stock inventory to protect sales or productivity, make sure you are getting a return on that investment.  By: Henry Fithugh Camp, December 5, 2010

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